Comprehensive Technology Service Agreement
PROVIDING TECH SUPPORT SOLUTIONS
Crystal Instruments is dedicated to providing full service solutions for all your testing and analyzing needs. With this in mind, Crystal Instruments is pleased to provide the best technical support and product maintenance service in the industry.
Crystal Instruments understands the enormous investment our clients put into our products. We match their investment by offering the most comprehensive technical support agreement in the industry. From support calls to staff training, Crystal Instruments provides solutions to our customers needs.
The “Comprehensive Technology Support Agreement” offered by Crystal Instruments is fairly priced as a small percentage of the total purchase value. The services offered and included in the agreement are for the duration of 1 year. The agreement is renewable at a locked in rate as a subscription. Rates are subject to increase if a subscription is not continued at the time of renewal and signed up for at a later time. Please contact Crystal Instruments for pricing information.
Services offered are:
- Annual software upgrade program - accessible by convenient online downloads
- Annual hardware calibration
- Priority phone/email/live video support from highly trained engineers
- Temporary replacement unit for hardware in 48 hours
- Data recovering services
- Hardware repair when the total service hours required is less than 4 hours per incident
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